Privacy Statement

V.F.P. INSURANCE BROKERS PTY LTD
ABN  21 007 896 193  AFS Licence No. 239595

V.F.P. Insurance Brokers Pty Ltd (V.F.P., we, us, our) collects information about you to process, assess and verify your application and claims you may make; administer and manage the products or services we provide; and provide you with information about other products or services that may be of benefit to you.  V.F.P. handles all personal information it collects in accordance with the Federal Privacy Act and its National Privacy Principles.

If you do not provide the information sought by V.F.P. it may affect V.F.P.’s ability to provide you with and administer its products or services.  As an Insured person you have a duty under insurance law to disclose all relevant information.  Please refer to your application form for further details of this duty, and the consequences of not complying with it.

If reasonable and practical, we will only collect your personal information from you, but from time to time we may also collect it from other persons and entities.

V.F.P. may also disclose your personal information to:

•    Our agents and contractors who provide financial, legal and administrative services;
•    Financial institutions and reinsurers;
•    Claims investigators and assessors;
•    Insurance industry reference bodies and industry complaint tribunals;
•    Our local and overseas related entities
•    Government agencies including the Australian Taxation Office;
•    Where we suspect unlawful activity;
•    The Privacy Compliance Committee;
•    Where we collect your information from someone else, or another entity then we may disclose any of your personal information to that person or entity.

You can request access at any time to personal information we hold about you.  You may ask us at any time to correct this information where you believe it is incorrect or out of date.

You may be charged the reasonable expenses incurred in giving you any information you have requested (such as searching and photocopying costs).

You can request a copy of our Privacy Policy or make a complaint about the privacy of your personal information by contacting V.F.P.’s Privacy Officer at:

     V.F.P. Insurance Brokers Pty Ltd
     P O Box 2193
     Kent Town  SA  5067
     Telephone:  (08) 8362 7841
     Facsimile: (08) 8363 2479

If you have a complaint you can be assured that an officer with the appropriate authority will deal with it.  If you remain dissatisfied with the way in which your complaint is handled we can advise you of how to take your complaint to the Privacy Compliance Committee.  If you are not satisfied with a determination of the Committee you may refer your complaint to the Privacy Commissioner.

Unless we hear to the contrary you consent to V.F.P. collecting, using, disclosing and handling your personal information in accordance with this Privacy Statement, whether collected previously or any other form completed now or in the future.

You also agree that where you have supplied information (such as a name) about any other person, you will tell that other person that you have provided the information to us and show the person this document.

We would like to use your personal information to keep you up to date with the range of other products and services available from us.  Please contact us if you do not want us to do this.